Politique de remboursement

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ichiehamono@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ichiehamono@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Fees Related to Refunds

We are unable to provide a full refund of the amount paid by the customer. This is because our shop bears the payment processing fees. Therefore, we will refund the amount after deducting these fees.

Let me explain in more detail. Typically, our shop's payment system charges a processing fee when we receive payment from the customer. This fee is covered by our shop, meaning that we only receive the amount after deducting the fee from the customer's payment.

Even in cases where the order is canceled or a refund is requested due to a return, the processing fee will be borne by the customer.

Without this policy, the burden of processing fees on our shop would become too significant.

For example, if a customer places a large order for high-value items and cancels all of them, the resulting processing fees would be substantial. This is not something we can accommodate.